Billing & Invoices
Billing is simpler than it looks: you pay for the active people on your schedule, each counted once, even if they’re on several of your teams. This guide explains the count and where to find invoices.
Who you pay for
You’re billed for your active scheduled members — the people who can be put on the schedule. That’s the count, plain and simple.
Members on the schedule count
Some people don’t
Everyone’s counted once
This is the part people worry about, so here’s the simple truth: if the same person is on two (or five) of your connected teams, they still count as one. You never pay twice for one human.
Invoices
Find them in Billing
Billing FAQ
Who exactly am I billed for?
The active members on your schedule — the people set to a “member” role who can be scheduled. Admins and viewers who aren’t on the schedule, and anyone marked inactive, aren’t counted.
A person is on two of my teams. Do I pay twice?
No. The same person is counted once across all your connected teams, no matter how many they’re in. You never pay double for one human.
How do I lower my bill?
Mark people who’ve left as inactive. Inactive members drop out of the count going forward. Keeping your roster tidy keeps your bill accurate.
Where do I find my invoices?
In the Billing area for the entity that’s billed. Each invoice lists what was charged and for which period.